Our support team can help with account questions, bank connection issues, repayments, membership, or account deletion.
Frequently Asked Questions
How much can I access?
New users start with up to $100. Your limit may increase over time as you build a repayment history — up to $750 for eligible members.
Is there a credit check?
No. Cashlo does not perform a credit check. Eligibility is based on your bank account activity and income patterns.
How fast do I get my money?
With instant delivery ($2.99), funds typically arrive within minutes when eligible. Standard delivery takes 1–3 business days and has no delivery fee.
What does it cost?
Cashlo membership is $4.99/month. Instant delivery is $2.99 per advance (optional). Standard delivery is free. Cashlo does not charge interest or late fees. All fees are shown before you confirm.
When do I repay?
Repayment is automatically scheduled around your next payday. You'll see the exact date and amount before confirming your advance.
Can I cancel my membership?
Yes, you can cancel anytime from the Profile tab in the app. Cancellation does not cancel any outstanding repayment obligation.
Is my data secure?
Yes. We use 256-bit encryption and connect to your bank through Plaid, a trusted financial data provider.
How do I delete my account?
Email
[email protected] with your request. We'll process account deletions within 30 days per our privacy policy.