Cashlo Support

Cashlo is not a lender and does not make credit decisions. We help businesses prepare funding requests and connect with third-party funding providers. Approval, available amounts and financing terms are determined by the provider. Funding is not guaranteed.

Contact support@cashlo.net for account help, application corrections, privacy requests or questions about Cashlo’s business-funding service.

For an existing funding request, use its in-app messages to contact our team. Keep identity numbers and financial documents inside Cashlo; do not include them in ordinary email.

Account access

Use Forgot password on the sign-in screen to receive a recovery code. Business-workspace accounts are separate from previous paycheck-advance accounts.

Delete your account

Open Profile and choose account deletion, then confirm using your password. If setup is unfinished, choose Account help & deletion at the bottom of the application screen.

Previous Apple subscriptions

The new business workspace does not require a paid subscription. To review or cancel a previous membership, open Apple subscription settings. Deleting Cashlo or its business account does not cancel that subscription.

Funding requests

Our team reviews application information for completeness and helps arrange referrals to third-party funding providers. Funding is subject to lender review; submitting information does not guarantee approval or create a financing commitment.